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      /  FAQs

    1. What are the payment mode?

    We securely accept Visa, MasterCard, American Express, PayPal, We do not accept personal checks. Please note that our turnaround times begin after we have received valid payment information, not at the time the order was placed.

    2.Delivery Options:

    • Local Shipping Rates: Parcel sent with Tracking Number
      • FREEshipping for purchase above S$70.00
      • A flat rate of $5 apply to order below S$70.00
    • International Shipping Rates (*All Parcel are Registered with Tracking Number)
      • All international shipping is provided by Singpost Airmail (Registered) / Shipping rates will be reflected during checkout.
      • Shipping rate will be computed according to shipping weight and destination.
      • Shipping rates are an estimate.

    3.Changing of Delivery Information

    Changing of shipping address is not available once the order has been processed

    4. I did not receive my order, what should I do?

    Please email us at with your order number, and our customer service team will be most glad to assist you.

    Do note that the delivery time is stated in good faith, and since it is not within our control, we are not be held responsible for any late delivery.

    5. Do you ship internationally?

    Yes, we deliver within Singapore and international addresses.

    6. Shipping time?

    We strive for the next-day dispatch turnaround upon receipt of payment, but processing time can be as much as 3-5 business days during our peak periods. For local delivery, depending on your shipping selection, tracking will be provided. All parcels are handled by SingPost (In Singapore) or third-party carrier. For international customers, parcels will be sent to you via Singpost Airmail (Registered)  Worldwide (International). Shipping rates via Singpost Airmail (Registered) will be provided during checkout and on-line tracking services provided so that you will always be in the know of where your package has reached.


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